What kind of experience can you expect from Bwin in 2023?
In our betting company test for 2023, Bwin is not quite on top of the stage, but the long-established bookmaker may still be convincing and deserves high ratings. We would like to share some of the most important quality characteristics that Bwin has received, but also some small weaknesses.
Image and reputation – a convincing provider
Bwin has been the face of the online sports betting market for the last decade. Experience has shown that advertising at Real Madrid and Bayern Munich has tremendously contributed to the popularity of the company. Today, more than 13 million customers bet at the bookmaker. Bwin is registered in Gibraltar and has a valid EU license. The holding shares are traded on the London Stock Exchange. Negative experiences connected with the Austrian bookmaker can hardly be found even in the most critical Internet forums.
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Betting offers – betting without an end but rather mediocre odds
Bwin advertises itself with a line consisting of 90 sports. This is correct, but only if you count them throughout the entire year. Usually, a user can choose between 40 and 55 sports from the portfolio of the company. Even so, Bwin is still far ahead of most of its competitors in 2023. Daily, the company offers an average of 30,000 bets to its players.
Odds, however, are rather mediocre. In our experience, Bwin operates with a payout rate of around 92%. The best bookmakers on the scene convince their clients with rates beyond the 94% limit. Betting fans who want to place their bets on specialized markets, are in good hands at Bwin. In this area, the Austrians are probably the leading Central European bookmaker for 2023. More bets on handicaps, Goals Over / Under, Yellow and Red cards or corner joints are offered only by the British bookies. Even bets on politics or TV events are not forgotten. If someone wishes to bet at home on “American Idol” or “Big Brother”, for example, then Bwin is the right place with the best offers and corresponding odds.
What was surprising in the test for 2023, was the Live Betting Center. The site is clear, self-explanatory and easy to use. The “One Click” function makes betting a pleasure for every user.
Bonuses – all in all “good”, with some positive extras
The new customer bonus is maximum £20 and is calculated to be 100% of the first deposit. In summary, the bonus is good, though not completely convincing. The Bwin experience shows that the strengths of the free bonus can be found in the environment. The bookmaker currently dispenses the bonus conditions and is the only online provider that doesn’t demand a minimum rate.
Customer support – a quick answer without a doubt
The customer support team is a little controversial to customers. Some experiences are extremely positive, others describe some kind of unfriendly and incompetent attitude from the employees. In our own testing, we have made, the experience with the Bwin team was very positive. All questions have been answered knowledgeable, friendly and quick. We tested both the email as well the phone service. A negative aspect is the cost of phone calls because a landline number in Vienna must be selected.
The accessibility of the Bwin service support team is a little hard on weekends. Support working times are from Monday to Friday from 10 to 22 o’clock and from 12 to 20 o’clock on weekends. Some of the best bookmakers like William Hill, for example, are available around the clock and shine at the same time with a free call back service which is available both for their sports betting, poker and casino sections.
Deposits and withdrawals – quick and secure at any time
Every fan would like to take posses of the money he has won as soon as possible, rather than waiting. In our experience, Bwin allows super fast payouts and there is virtually no waiting time. Customers who own the Kalixa Card can even access their account and withdraw profits directly from an ATM twice a day. Payments from 15 Euro via the Kalixa are possible. For all other transfer options, there is a minimum amount of 30 Euro. E-Wallet bookings are made within 24 hours. Bank transfers take no longer than three business days.
Bwin offers a variety of global, regional and local paying options making it very easy for each player to find the right method to make a deposit or a withdrawal. The most popular payment methods are PayPal and the Visa and Mastercard.
Other offers – Casino and Poker
Sports betting is and always will be the main target of Bwin, although you can find much more. The casino and poker areas can completely surprise you. In the Casino, section customers are offered currently around 100 games with 19 progressive jackpots promising an average win of over 2 million Euro which can be won while you are sitting at your home.
In the Poker section, clients from all around the world play on the poker tables 24/7. You should also not forget the mobile betting app which is one of the most attractive on the market and offers iPhone and Android users to receive live streams. The most popular casino and poker games like Mega Melon are also available for smartphones and tablets.
Conclusion: A summary of our experience with Bwin
Our experience with the bookmaker for 2023 is overall positive. The bookmaker is professional and very serious. The slightly lower odds when betting, however, damage the provider’s rating, despite the excellent bonus conditions. The offer with 30,000 individual bets from 90 sports is highly commendable.
Worth mentioning are also the Sports Betting app and the new Match Centre. Bwin is considered to be the founder of live streams. Particularly popular are the transmissions of the German Bundesliga and the Spanish La Liga.